Privacy Policy

Privacy Policy for First Aid Trainer Training with the Red Cross

Effective Date: JAN-01-2025

At Brampton First Aid CPR, we are committed to safeguarding your privacy. As part of our obligation to provide exceptional and compliant First Aid Trainer Training services in collaboration with the Canadian Red Cross, this Privacy Policy details how we collect, utilize, store, and protect your personal data. We respect your privacy and ensure that your information is handled securely and in accordance with applicable privacy laws and regulations.

1. 👤 Information We Collect

To provide a seamless and efficient training experience, we collect various types of personal and sensitive information. This includes but is not limited to:

• Personal Identification Information: Full name, date of birth, gender, address, email, and phone number.

• Course and Certification Information: Enrollment details, training history, course participation, and certification records.

• Payment and Billing Information: Payment card details, billing address, and financial transaction history processed securely through third-party payment providers.

• Health-Related Information: In certain circumstances, health-related information may be requested to accommodate any specific medical or accessibility needs during the course.

2. 📢 How We Use Your Information

We collect and process your personal data for the following purposes:

• Course Registration and Enrollment: To process your registration for First Aid Trainer Training and provide access to training materials.

• Certification: To issue and manage certification upon successful course completion, in collaboration with the Canadian Red Cross and other regulatory bodies.

• Communication: To notify you of training schedules, updates, reminders, and important course-related information. This includes email communication for course administration and client support.

• Financial Processing: To securely process payments, issue receipts, and manage refunds in line with our business operations.

• Improvement of Services: To analyze feedback and improve our courses, ensuring they meet the evolving needs of our participants.

• Compliance and Legal Obligations: To fulfill our obligations under applicable laws, including regulatory requirements related to First Aid and certification.

3. 🔒 Data Security and Protection

Brampton First Aid CPR adopts stringent security measures to protect the confidentiality, integrity, and availability of your personal data. This includes:

• Encryption and Secure Access: We utilize advanced encryption technologies to protect sensitive data during transmission and storage.

• Data Minimization and Retention: We collect only the necessary data required for the stated purposes and retain it only for as long as required to fulfill legal obligations and business needs.

• Employee Access Controls: Access to your personal information is restricted to authorized personnel only, and they are trained in privacy and data protection best practices.

4. 📜 Disclosure of Information

We are committed to maintaining the confidentiality of your personal data, and we do not sell, trade, or rent your information. However, in certain circumstances, we may share your information with the following parties:

• Canadian Red Cross and Certifying Bodies: For the purposes of issuing your certification and verifying training completion in accordance with regulatory standards.

• Trusted Service Providers: We may engage third-party service providers to facilitate operations such as payment processing, email communication, and IT support. These third parties are bound by contractual agreements that ensure the confidentiality and security of your data.

• Legal and Regulatory Authorities: We may disclose personal information to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property, or safety.

5. 📓 Your Rights and Choices

As a participant, you have specific rights regarding the personal information we collect, which include:

• Access: You have the right to request access to the personal data we hold about you.

• Correction: You may request corrections to any inaccurate or incomplete information we have about you.

• Deletion: In certain cases, you may request the deletion of your personal data, subject to legal and contractual obligations.

• Opt-Out: You may withdraw your consent for marketing communications at any time by following the unsubscribe instructions provided in our emails or contacting us directly.

6. 📅 Retention of Personal Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data in accordance with best industry practices.

7. 🔄 Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Any changes to this policy will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. 📧 Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please get in touch with us at:

Brampton First Aid CPR
Phone: 1-866-242-3545
Email: bramptonfirstaidcpr@gmail.com
Website: www.bramptonfirstaidcpr.com
Address: 34 Shining Willow Crescent, Brampton

Last Updated: JAN-01-2025